Front of House Team Leader

TN United Kingdom; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Front of House Team Leader to join their vibrant venue. This role involves leading a dynamic team to create a welcoming atmosphere for guests while ensuring smooth operations. With a focus on delivering exceptional customer service, you will play a key role in maintaining the energy and excitement of the venue. Enjoy fantastic perks like discounts on food and drinks, corporate healthcare options, and early access to wages. If you're ready to take your hospitality career to the next level, this opportunity is perfect for you.

Benefits

25% off food and drinks

Discounts across high street retailers

VIP entry to pubs and bars

Corporate Discount Rates

Vitality Healthcare

Early access to earned wages

Qualifications

• Experience in a leadership role within hospitality.
• Strong ability to motivate and encourage team members.

Responsibilities

• Lead and motivate the Front of House team to ensure exceptional guest experiences.
• Work with management to maintain smooth operations and consistency.

Skills

Team Leadership

Customer Service

Communication

Education

High School Diploma

Job description

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Job Title: Front of House Team Leader at Popworld

We are seeking an experienced Front of House Team Leader who can lead, motivate, and encourage the team to deliver an exceptional guest experience at Popworld.

Work alongside the management team to realize our shared vision, maintain smooth operations, and ensure consistency.

Create a warm and welcoming environment where guests feel comfortable and valued.

About Us

At Popworld, we love music—especially pop! We feature light-up dancefloors, unmissable drink deals, and play everyone's favorite hits from the '90s, '00s, and today across our vibrant venues. Located just five minutes from Norwich train station, our two floors host a variety of events, from karaoke to pop punk, ensuring there's something for everyone to enjoy.

What’s in It for You?

• Reward Card via the MiXR App – 25% off food and drinks for you and your friends across our managed pubs
• Stonegate Xtra Rewards – Discounts across high street retailers
• VIP entry to our pubs and bars
• David Lloyd Corporate Discount Rates
• Vitality Healthcare
• Wagestream – Early access to earned wages

Applicants must be 18 or over, as the role involves the sale of alcohol.

At Stonegate Group, we're proud to operate the UK's largest network of pubs, bars, and late-night venues, including brands like Slug and Lettuce, Be At One, and Popworld. Learn more about careers with us at our website.

If you require reasonable adjustments during the recruitment process due to a disability as outlined by the Equality Act 2010, please contact Popworld directly in advance so we can accommodate your needs.