Front of House Team Leader

Heritage Pubs - Stonegate Group Careers; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hospitality group in Lancaster is seeking an experienced Front of House Team Leader for the Stork Hotel. The role involves leading a motivated team to ensure an exceptional guest experience, maintaining smooth operations, and creating a welcoming atmosphere. Candidates should possess strong leadership and customer service skills, as well as a commitment to fostering inclusivity. Benefits include discounts on food and drink, flexible working, and opportunities for professional development.

Benefits

25% off food and drink for employees and friends

Online benefits portal for discounts

VIP entry to venues

Discounted hotel rates

Flexible working hours

Corporate gym discounts

Discounted dental insurance

Early access to wages

Award-winning development programs

Qualifications

• Must be 18 years or older due to alcohol sales requirements.
• Experience in hospitality or supervising roles preferred.
• Ability to foster a welcoming and inclusive environment.

Responsibilities

• Lead and motivate the Front of House team to ensure excellent guest experience.
• Maintain smooth operations within the pub.
• Work with management to uphold the pub's vision.

Skills

Leadership

Customer service

Team motivation

Job description

Location - Stork Hotel

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Stork Hotel.

Can you …

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Stork Hotel is a Grade‑II listed building originally dating back to 1660. Our pub offers all the best of traditional British dishes, from indulgent Sunday roasts to succulent steaks, light bites, decadent desserts and more. With a drinks range covering everything from fine ales to wines, spirits and artisan cocktails, we have the perfect sips to enjoy by our roaring log fires in the winter months or in our beautiful gardens overlooking the scenic local views when the sun is shining. We also have nine en‑suite bedrooms, providing our guests an unforgettable stay in the lovely Lancashire countryside.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Stork Hotel you must be 18 or over as the role involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Stork Hotel directly.

Job Reference : GC1453150LanFOHTL