Front of House Receptionist

Brunswick Group; City of Westminster; On-site; GBP 25,000 - 34,000; Full time

Job summary

A global advisory firm in Westminster is seeking a professional Front of House Receptionist to manage guest experiences and help maintain the firm’s reputation for excellent hospitality. This varied role includes overseeing bookings, coordinating meetings, and ensuring facilities operate smoothly. The ideal candidate will have significant reception experience, strong communication skills, and a polished appearance. The firm offers excellent benefits including annual leave, medical insurance, and a supportive working environment.

Benefits

Annual discretionary bonus

25 days’ annual leave plus birthday leave

Private Medical Insurance

Family Leave policies

Employee Assistance Programme

Corporate Gym Memberships

Complimentary artisan coffee and snacks

Daily breakfast and lunch

Lunch & Learn training sessions

Qualifications

• Experience in a hotel, spa, or similar setting is preferred.
• Proactive and flexible approach to work.
• Enjoys creating a welcoming atmosphere.

Responsibilities

• Manage guest bookings and inquiries.
• Coordinate the use of meeting rooms effectively.
• Provide refreshments and ensure meeting room readiness.
• Serve as a liaison between clients and the firm.

Skills

Excellent communication skills

Strong organisational skills

IT skills

Attention to detail

Ability to manage multiple tasks

Polished and professional appearance

Teamwork flexibility

Education

4+ years of reception or front desk experience

Job description

We are looking for a polished and professional Front of House Receptionist to be the welcoming face of our London office. This is a varied role where no two days are the same - from managing bookings and coordinating client meetings to providing first-class hospitality and ensuring our facilities run seamlessly. If you are motivated, high-energy, and enjoy creating a great first impression, this is an excellent opportunity to join a dynamic corporate environment with excellent benefits and progression opportunities.

Reception & Guest Experience

• Managing the full cycle of guest bookings, from initial enquiry through to departure.
• Answering calls and scheduling appointments, coordinating the use of 15 meeting rooms to maximise efficiency.
• Inspecting rooms, raising and following up work orders with facilities to ensure they are ready for guests.
• Acting as a polished ambassador for the firm, ensuring a professional and welcoming experience for all visitors.

Hospitality & Facilities Support

• Providing refreshments (teas, coffees, drinks) and serving guests.
• Clearing and resetting meeting rooms, including restocking minibars and maintaining supplies.
• Ordering and reconciling food and beverage deliveries.
• Managing the morning set‑up of rooms and ensuring high presentation standards throughout the day.

Qualifications

• Previous Front Desk or Reception experience, ideally within a hotel (4+), spa, or similar professional environment.
• A polished, professional appearance with confidence and sophistication.
• Excellent communication skills.
• Strong organisational skills and the ability to manage multiple tasks at once.
• Excellent IT skills.
• Exceptional attention to detail with high standards of presentation.
• A proactive, flexible approach and enjoys working as part of a team.

This role is well suited to someone looking to transition from hospitality into a corporate environment, where you'll enjoy more structured hours and excellent benefits.

Brunswick is a global advisory firm. We help companies tackle high‑stakes issues, navigate complex stakeholder relationships, and deliver high‑impact outcomes. Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity. Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one‑firm firm” with no individual profit centres. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.

Benefits

In addition to life assurance, group income protection, and employer pension contribution, we offer:

• Annual discretionary bonus based on company and individual performance.
• 25 days’ annual leave entitlement (excluding bank holidays) plus an additional day of leave for your birthday.
• Private Medical Insurance.
• Family Leave policies – Maternity, Paternity, Shared Parental & Adoption.
• Employee Assistance Programme.
• Headspace for Work membership, Corporate Gym Memberships and discounts.
• Financial wellbeing benefit schemes – Season Ticket Loan, Tenancy Deposit Loan and Cycle to Work.
• Complimentary artisan coffee, tea and snacks, served by our own barista in our café.
• Daily breakfast and lunch served twice a week in our café.
• Lunch & Learn training sessions.