Front of House Manager

SMYTH & CO LUXURY CONSULTANTS LTD; Oxford; On-site; GBP 40,000; Full time

Job summary

A luxury country house hotel in South West England is seeking an experienced Front of House Manager to lead their guest-facing operations. You will oversee reception and duty management, ensuring a seamless experience for guests. Ideal candidates are currently in a Head of Department role or strong Assistant Front of House Managers ready to step up. The position offers a competitive salary and requires availability including evenings and weekends.

Qualifications

• Currently a Head of Department or strong Assistant Front of House Manager ready to step up.
• Proven ability to manage day-to-day operations efficiently.
• Experience in leading and developing teams.

Responsibilities

• Lead, support and develop the reception, duty and night teams.
• Oversee the full guest journey, ensuring warm, professional service.
• Manage day-to-day front office operations and standards.

Skills

Leadership

Customer Service

Operational Management

Job description

Package

Role :

Front of House Manager

Location : South West England

Salary

£40,000 per annum + service charge / tronc

Contract

Full-time, 5 days out of 7, including evenings and weekends as required

Were working with a luxury country house hotel in the South West of England to appoint a Front of House Manager to lead their guest-facing operations. This is a hands-on leadership role overseeing reception, duty management and nights, ensuring a seamless experience from pre-arrival through to departure.

The Role

• Lead, support and develop the reception, duty and night teams
• Oversee the full guest journey, ensuring warm, professional and efficient service
• Manage day-to-day front office operations, standards and procedures
• Work closely with the senior management team to drive service, efficiency and consistency
• Support with scheduling, training, reviews and ongoing team development
• Act as a visible duty manager presence across the hotel when required

About You

• Currently a Head of Department or strong Assistant Front of House Manager ready to step up
• Experience with...