Front of House Manager

THE CROWD; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading design practice in Greater London is seeking a Front of House Manager to oversee office operations and provide a welcoming experience for visitors. The successful candidate will manage a small team while maintaining high standards of hospitality and studio coordination. This role is ideal for someone with front desk experience and a proactive attitude, within an innovative architecture environment that offers excellent benefits and career development opportunities.

Benefits

Excellent benefits

Unique working culture

Career progression opportunities

Qualifications

• Experience in a front desk role is required.
• Interest in the architecture and design industry is beneficial but not mandatory.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet visitors and manage reception area.
• Lead a team of receptionists and coordinators.
• Handle inquiries and assist with membership coordination.
• Organize delivery and administrative tasks as needed.

Skills

Previous experience in front desk and front of house

Excellent communication skills

Process driven with ability to learn systems

Time management and problem-solving abilities

Highly organised with prioritising skills

Job description

About The Role:

A large, international and highly acclaimed design practice are seeking a Front of House Manager to overseethe team with the day to day running of the office and provide a professional and friendly welcome to visitors.

The rolewill take control of the wider studio coordination as well as greeting guests upon arrival maintaining a warm and hospitable standard. You will adapt to work for an architecture practice, getting to know the projects and understanding day-to-day processes in a busy, creative environment. This is an exciting role with a company who are at the topoftheir game both in the UK and internationally!

The studio specialises in ground-breaking projects that draw people and communities together for unforgettable experiences. Theyoffer fantastic benefits, a unique working culture and excellent career progression with a social team and hybrid working options.

Key Responsibilities:

• Greet members and visitors in a professional and friendly manner
• Lead a small team of receptionists and studio coordinators
• First pointofcontact for the successful day to day managementofthe space
• Answer calls and queries quickly and confidently
• Assist with membership requirements including coordinationofmeeting rooms, the arrivalofvisitors and organisationofrefreshments
• Ensure the reception always reflects the high practice’s standards
• Organise deliveries and couriers/taxis reservations
• Ensure the promptly signoff invoices from the accounting department
• Additional ad-hoc administrative duties as needed

Key Skills / Requirements:

• Previous experience in working on thefrontdesk and front of house
• Genuine interest or appreciation in the architecture and design industry is preferred but not essential
• Excellent communication skills with a proactive attitude
• Process driven with the ability to quickly learn internal systems
• Time management and problem-solving abilities
• Highly organised with prioritising skills

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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