Front-of-House Guest Experience Lead

KFC Preston - Deepdale Shopping Park; Preston; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food on shift

25% staff discount

Job summary

KFC Preston - Deepdale Shopping Park is seeking a Guest Experience Lead to welcome guests, answer questions, and help with digital orders. You will keep service running smoothly, spot issues, and support the team to raise the bar on hospitality.

The role emphasizes friendly communication, problem solving, and confidence with kiosks and the app, helping guests while maintaining a fast, welcoming dining experience.

Qualifications

• Excellent communication with customers and colleagues.
• Strong customer service mindset and problem-solving ability.
• Comfort with using kiosks, app, and digital ordering systems.

Responsibilities

• Welcome guests with a smile and positive energy.
• Know the menu inside out and help guests choose.
• Make tech easy: guide guests on kiosks and the app.
• Keep service moving and reduce wait times.
• Handle guest complaints calmly and escalate when needed.

Skills

Communication

Customer service

Digital ordering

Job description

KFC Preston - Deepdale Shopping Park is seeking a Guest Experience Lead to welcome guests, answer questions, and help with digital orders. You will keep service running smoothly, spot issues, and support the team to raise the bar on hospitality.

The role emphasizes friendly communication, problem solving, and confidence with kiosks and the app, helping guests while maintaining a fast, welcoming dining experience.