Guest Experience Leader — Front of House

KFC Barnsley - Peel Street; Barnsley; Sur place; GBP 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free food and drink on shift

Staff discount

Competitive pay up to £12.21/hour

Résumé du poste

KFC Barnsley - Peel Street is seeking a GUEST EXPERIENCE LEAD to greet guests, answer questions, and help guests with digital orders so service runs smoothly. You’ll spot problems, support the team, and raise the bar for great service every day.

You should be able to communicate clearly, stay calm under pressure, and guide guests through kiosks or the app with confidence. A friendly, proactive mindset is key.

Qualifications

• Great communication with guests and teammates.
• Ability to stay calm, fix issues, and think fast.
• Comfort with digital ordering and using kiosks or apps.

Responsabilités

• Welcome guests with energy and a smile.
• Explain the menu, promos, and help with orders.
• Assist guests with kiosks and the app for easy ordering.
• Keep wait times down and update customers on progress.
• Handle complaints professionally and escalate if needed.

Connaissances

Communication

Customer service

Problem solving

Tech savviness

Outils

Kiosk / app navigation

Description du poste

KFC Barnsley - Peel Street is seeking a GUEST EXPERIENCE LEAD to greet guests, answer questions, and help guests with digital orders so service runs smoothly. You’ll spot problems, support the team, and raise the bar for great service every day.

You should be able to communicate clearly, stay calm under pressure, and guide guests through kiosks or the app with confidence. A friendly, proactive mindset is key.