Front of House Coordinator

ISS; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management provider in London is seeking a Front of House Ambassador to be the first point of contact for all visitors. The role involves managing reception duties, delivering exceptional service, and ensuring a welcoming environment. Ideal candidates will have experience in customer service, excellent communication skills, and a commitment to Health & Safety standards. The position is full-time and based in London.

Qualifications

• Previous experience in corporate, hospitality, or customer service roles.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and ability to learn new systems quickly.
• High attention to detail and accuracy.
• Flexible, motivated, and committed to delivering exceptional service.

Responsibilities

• Deliver a 5-star service to colleagues, clients, and visitors.
• Manage reception duties including visitor check-ins, room bookings, and telephone inquiries.
• Maintain a safe and tidy reception area and uphold Health & Safety standards.
• Collaborate with ISS teams to ensure seamless service delivery.

Skills

Customer service

Communication

Time management

Attention to detail

Interpersonal skills

Tools

MS Office

Job description

As a Front of House Ambassador, you will be the first point of contact for everyone entering the workplace. You'll help curate an environment that promotes well‑being, productivity, and a positive culture. Working closely with colleagues and stakeholders, you'll ensure smooth operations and a consistent, high‑quality experience across all touchpoints.

Key Responsibilities

• Deliver a 5‑star service to colleagues, clients, and visitors.
• Manage reception duties including visitor check‑ins, room bookings, and telephone inquiries.
• Handle personal requests such as printing, mobile charging, and travel arrangements.
• Maintain a safe and tidy reception area and uphold Health & Safety standards.
• Raise and manage helpdesk tickets, conduct site audits, and support service improvements.
• Assist with events and provide support for desk bookings and meeting room systems (e.g., Condeco).
• Act as Fire Warden and ensure compliance with evacuation procedures.
• Collaborate with ISS teams and other service providers to ensure seamless service delivery.

Qualifications

• Previous experience in corporate, hospitality, or customer service roles.
• Excellent communication and interpersonal skills with a customer‑focused mindset.
• Proficiency in MS Office and ability to learn new systems quickly.
• Excellent time management and organisational skills.
• Ability to work independently and as part of a team.
• High attention to detail and accuracy.
• Flexible, motivated, and committed to delivering exceptional service.
• Understanding of Health & Safety requirements.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

EEO Statement

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a diverse and inclusive employer and is a Disability Confident Committed (Level 2) employer.