Front of House Co-ordinator

Tesco; Scotland; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading food and drink wholesaler in the UK seeks a Customer Service Assistant to support the Customer Service Supervisor. The role includes ensuring customer satisfaction, managing service operations, and maintaining accuracy in customer accounts. You bring energy and leadership skills to provide fast and efficient service while handling diverse administrative tasks. This opportunity comes with significant benefits, including discounts and a supportive work environment focusing on inclusivity.

Benefits

10% off purchases at Booker

Discount card for Tesco after 3 months

10% off at Tesco Cafe

Car, pet, and home insurance discounts

Free eye test and savings on glasses

Health checks at Tesco Pharmacy

Access to discounted RAC breakdown cover

Annual Save As You Earn share scheme

Retirement savings plan with company match

Life Assurance coverage

Health and Wellbeing support

Qualifications

• Ability to lead and prioritize workload.
• Strong communication skills for customer interaction.
• Dynamic and passionate about customer service.
• Good attention to detail for administrative tasks.

Responsibilities

• Support Customer Service Supervisor with due diligence.
• Deliver fast and efficient service to customers.
• Take ownership of customer service operations when supervisor is absent.

Skills

Leadership

Communication

Customer Satisfaction

Attention to Detail

Energy and Drive

Job description

Booker • 2 Meadowhead Industrial Estate Dunlop Drive IRVINE • Apply by 31-Dec-2025

You will support the Customer Service Supervisor to ensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points, providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.

What is in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

You will be responsible for

• Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.
• Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.
• Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

You will need

• An ability to lead from the front and be able to prioritise your workload.
• Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.
• Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.
• A good eye for detail as you will be involved with various administrative duties.

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk