Front of House Client Host Team Lead

Hogan Lovells; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global law firm is seeking a Client Host Team Leader to manage service delivery at their London office. This role involves supporting the Front of House Manager, overseeing the Client Host team, ensuring professional service standards, and coordinating with various departments. The ideal candidate will have exceptional customer service skills, team leadership experience, and must be flexible to work varying shifts. The firm fosters a collaborative environment with opportunities for professional growth.

Qualifications

• Educated to GCSE standard or equivalent.
• Experience in a high-quality, customer-focused environment.
• Proven ability to work within a team.

Responsibilities

• Support Front of House Manager in client service delivery.
• Assist in weekly rota production for coverage.
• Ensure continuity of service and oversee team performance.

Skills

Customer Service Awareness

Teamwork

Planning and Organizational Skills

Leadership and Management Skills

Flexible Approach

Communication

Education

GCSE standard or equivalent

Job description

A leading global law firm is seeking a Client Host Team Leader to manage service delivery at their London office. This role involves supporting the Front of House Manager, overseeing the Client Host team, ensuring professional service standards, and coordinating with various departments. The ideal candidate will have exceptional customer service skills, team leadership experience, and must be flexible to work varying shifts. The firm fosters a collaborative environment with opportunities for professional growth.