Front-of-House & Client Care Leader — Hospital Operations

Linnaeus; Cambridge; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading veterinary practice is seeking a Client Care & Administration Manager for their Milton Hospital site. This full-time role requires a proactive leader to oversee the front-of-house team, manage complex client interactions, and ensure operational excellence. Candidates should possess strong organizational skills and be comfortable in a high-demand, 24-hour environment. This position offers valuable career progression opportunities as the hospital continues to grow.

Benefits

5 weeks holiday + bank holidays + birthday leave

Enhanced family-friendly policies

Career progression opportunities

Extensive free CPD programme

Staff discount schemes

Life Assurance

Employer contribution pension scheme

Qualifications

• Experience in client service, admin management, or similar leadership roles.
• Comfortable managing a high-volume, 24-hour environment.
• Operationally minded, with problem-solving skills.

Responsibilities

• Oversee Client Care Assistants and Twilight Team.
• Act as point of escalation for client concerns.
• Ensure efficient front-of-house processes.
• Manage complex insurance queries.

Skills

Highly organized

Solutions-focused

Excellent communicator

Client service experience

Leadership abilities

Job description

A leading veterinary practice is seeking a Client Care & Administration Manager for their Milton Hospital site. This full-time role requires a proactive leader to oversee the front-of-house team, manage complex client interactions, and ensure operational excellence. Candidates should possess strong organizational skills and be comfortable in a high-demand, 24-hour environment. This position offers valuable career progression opportunities as the hospital continues to grow.