Front Desk & Workplace Experience Specialist

Venn Group; England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Venn Group is seeking a personable and professional Receptionist to join a leading organisation in a modern corporate environment. This front-of-house role focuses on delivering an exceptional workplace experience for employees, visitors and stakeholders, while supporting the smooth day-to-day operation of a busy office.

You will welcome guests, handle queries, manage reception operations and coordinate meetings and events.

Qualifications

• Previous experience in a receptionist/front of house role.
• Exceptional communication and interpersonal skills with a genuine passion for delivering outstanding service.
• Professional, polished and confident approach when dealing with visitors and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating meetings, events or facilities-related activities would be advantageous.
• Proficient in Microsoft Office and comfortable learning new systems and technology.
• Collaborative team player with a proactive and solutions-focused mindset.
• Keen to develop within a customer-focused workplace or facilities environment.

Responsibilities

• Provide a warm, professional welcome to all visitors and employees entering the office.
• Act as the first point of contact for workplace-related queries, resolving issues and ensuring an excellent customer experience.
• Manage reception operations, visitor registration processes and building access procedures.
• Coordinate meeting rooms, conference facilities and hospitality requirements, resolving any scheduling conflicts as required.
• Support the planning and delivery of internal events, employee engagement activities and client visits.
• Conduct regular workplace walkthroughs to ensure high standards across office facilities and services.
• Liaise with suppliers, contractors and service partners to ensure seamless service delivery.
• Assist with reporting, data collection and administrative tasks to support operational performance and continuous improvement initiatives.

Skills

Exceptional communication

Interpersonal skills

Organisational skills

Customer service orientation

Team player

Proactive mindset

Tools

Microsoft Office

Job description

Venn Group is seeking a personable and professional Receptionist to join a leading organisation in a modern corporate environment. This front-of-house role focuses on delivering an exceptional workplace experience for employees, visitors and stakeholders, while supporting the smooth day-to-day operation of a busy office.

You will welcome guests, handle queries, manage reception operations and coordinate meetings and events.