Front of House / Receptionist

Specialist Group; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Specialist Group is seeking a professional, organised and personable Front of House / Receptionist to join our team. You will be the first point of contact for visitors, customers and enquiries, creating a welcoming, professional experience.

The role focuses on reception and front-of-house duties, with flexible administrative support across the business; you will help organise meetings, handle enquiries and support day-to-day office operations.

Qualifications

• Friendly, approachable and confident dealing with people.
• Strong communication skills both face-to-face and over the telephone.
• Well organised with good attention to detail.
• Able to manage several tasks and changing priorities.
• Discretion and ability to handle confidential information.
• Willing to provide administrative support across the business.

Responsibilities

• Act as the first point of contact for visitors, customers and other external stakeholders.
• Welcome visitors to the business in a friendly and professional manner.
• Answer and direct incoming telephone calls to the appropriate person or department.
• Monitor incoming general emails and ensure enquiries are responded to or directed appropriately.
• Manage visitor sign-in and other relevant front-of-house procedures.
• Maintain a professional, organised and welcoming reception/front-of-house environment.
• Handle general enquiries efficiently and professionally.
• Support the smooth day-to-day running of the office and reception area.

Skills

Front of House

Reception

Communication

Organisation

Microsoft Office

Discretion

Multitasking

Tools

Microsoft Office

Job description

Specialist Group is seeking a professional, organised and personableFront of House / Receptionistto join our team.

As the first point of contact for visitors, customers and incoming enquiries, you will play an important role in representing the business and creating a welcoming, professional experience.

The primary focus of the position will bereception and front-of-house duties, alongside providing flexible administrative support to different areas of the business as required.

Key Responsibilities

Front of House & Reception

• Act as the first point of contact for visitors, customers and other external stakeholders.
• Welcome visitors to the business in a friendly and professional manner.
• Answer and direct incoming telephone calls to the appropriate person or department.
• Monitor incoming general emails and ensure enquiries are responded to or directed appropriately.
• Manage visitor sign-in and other relevant front-of-house procedures.
• Maintain a professional, organised and welcoming reception/front-of-house environment.
• Handle general enquiries efficiently and professionally.
• Support the smooth day-to-day running of the office and reception area.

Administrative Support

Alongside your core front-of-house responsibilities, you will providead hoc administrative supportacross the business. This could include:

• Assisting different departments with general administrative tasks when required.
• Supporting the Commercial team with basic administration, documentation or coordination.
• Assisting with travel arrangements and coordination where required.
• Helping to organise meetings, appointments and internal activities.
• Preparing or updating basic documents, records and information.
• Providing general administrative relief to colleagues during busy periods.
• Taking ownership of other reasonable administrative tasks as they arise.

What We’re Looking For

We are looking for someone who is:

• Friendly, approachable and confident dealing with people.
• A strong communicator, both face-to-face and over the telephone.
• Professional and able to represent the business positively.
• Well organised with good attention to detail.
• Comfortable managing several small tasks and changing priorities.
• Reliable, proactive and willing to help others.
• Confident using email and standard Microsoft Office applications.
• Able to handle information with appropriate discretion and confidentiality.
• Comfortable working independently while also supporting a wider team.

Previous experience withinreception, front of house, customer service or an administrative rolewould be beneficial, although attitude, organisation and communication skills will be equally important.

The Opportunity

This is an excellent opportunity for someone who enjoys working with people and wants to become an important part of the day-to-day running of a busy and growing business.

The role would suit someone who takes pride in creating a great first impression, enjoys keeping things organised and is happy to turn their hand to a variety of administrative tasks when additional support is needed.