Front Desk & Visitor Experience Specialist

Savills plc; City Of London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Savills plc is seeking a proactive Receptionist to be the first point of contact for visitors and occupiers. You will welcome guests, log visitors, and provide clear directions while maintaining a professional demeanour.

Hours are 8:00–17:00, with a focus on delivering excellent customer service, managing queries, and supporting the building team. A neat appearance and reliable, courteous attitude are essential.

Qualifications

• Excellent verbal and written communication.
• General Education to GCSE standard or equivalent.
• Reliable, helpful and well presented.
• Team player with strong customer service skills, able to provide a helpful and polite service.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.

Responsibilities

• Meet and greet all visitors and maintain an accurate log of records.
• Be presentable and maintain a courteous, professional and helpful nature.
• Carry out daily duties as directed by Building/Supervisor and Line Manager.
• Adhere to procedures and operating standards of work in place at the property.
• Establish professional relationships with colleagues, occupiers and visitors as the first point of contact.
• Maintain professional manner when communicating by telephone and emails.
• Direct queries to the relevant person(s) for action and handle site queries efficiently.
• Maintain knowledge of property systems to support during absences.
• Assist colleagues, occupiers and visitors in emergencies according to responsibilities.
• Represent the property, Savills, and the landlord to a high standard.

Skills

Communication

Team player

Customer service

Confidentiality

Time management

Attention to detail

Professional presentation

Willingness to learn

GCSE level education

Education

GCSE or equivalent

Job description

Savills plc is seeking a proactive Receptionist to be the first point of contact for visitors and occupiers. You will welcome guests, log visitors, and provide clear directions while maintaining a professional demeanour.

Hours are 8:00–17:00, with a focus on delivering excellent customer service, managing queries, and supporting the building team. A neat appearance and reliable, courteous attitude are essential.