Front Desk Receptionist — Create Memorable Stays

Burlington Hotel; Aylesbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bespoke Hotels is seeking a Receptionist to join our team. The role focuses on maximizing guest satisfaction with efficient, courteous service and adherence to company standards.

The ideal candidate will have outstanding communication and organisational skills, with at least one year in a similar role. You will work in a dynamic hospitality environment, engaging with guests and colleagues to ensure smooth check-ins and check-outs.

Qualifications

• Excellent customer service skills and ability to follow standards.
• Outstanding communication and organisation skills.
• Ability to make decisions in a fast paced environment.

Responsibilities

• Familiar with the day’s business, including arrivals, departures, and special requests.
• Deal with guests promptly on arrival and departure, per hotel standards.
• Understand guests’ requirements when checking in or out.
• Carry out cash, charge, float and till procedures in line with company policy.
• Have working knowledge of hotel services and local area to assist guests effectively.
• Attend daily team meetings to keep the team updated.
• Maximise sales through up-selling, incentives and promotions.
• Respond to all customer enquiries and bookings promptly, courteously and efficiently.
• Resolve customer complaints promptly and professionally.
• Operate the telephone system in line with operating and company standards.

Skills

Customer service

Communication

Organisation

Phone systems

Computer skills

Job description

Bespoke Hotels is seeking a Receptionist to join our team. The role focuses on maximizing guest satisfaction with efficient, courteous service and adherence to company standards.

The ideal candidate will have outstanding communication and organisational skills, with at least one year in a similar role. You will work in a dynamic hospitality environment, engaging with guests and colleagues to ensure smooth check-ins and check-outs.