receptionist

Hilton Group; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on food

Discounts on accommodation

Learning and progression

Employee assistance program

Free leisure club use

Long service awards

Recognition awards

Refer a friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

Hilton Group is seeking a receptionist to contribute to the guest experience from Check-In to Check-Out, delivering excellent service and answering queries promptly.

You will promote hotel services, have knowledge of room categories and packages, and help maximise occupancy while maintaining safety and compliance standards.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service—someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to work under pressure.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Answer guest queries in a timely and efficient manner.
• Demonstrate knowledge of hotel room categories, rates, packages and other product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure a high level of compliance with hotel security, fire regulations and health and safety legislations.

Skills

Customer service

Team player

IT proficiency

Under pressure

Job description

As a receptionist, you will contribute to the cycle of the guest experience, providing

excellent service from Check-In until Check-Out

Assist with guest queries in a

timely and efficient manner

Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge

Maximise room occupancy and use up-selling techniques to promote hotel services and facilities

Ensuring a

high level of compliance with hotel security, fire regulations and health and safety legislations

Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true
• team player
• A competent level of
• IT proficiency
• The ability to work
• under pressure

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided