Receptionist

Burlington Hotel; Aylesbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bespoke Hotels is seeking a Receptionist to join our team. The role focuses on maximizing guest satisfaction with efficient, courteous service and adherence to company standards.

The ideal candidate will have outstanding communication and organisational skills, with at least one year in a similar role. You will work in a dynamic hospitality environment, engaging with guests and colleagues to ensure smooth check-ins and check-outs.

Qualifications

• Excellent customer service skills and ability to follow standards.
• Outstanding communication and organisation skills.
• Ability to make decisions in a fast paced environment.

Responsibilities

• Familiar with the day’s business, including arrivals, departures, and special requests.
• Deal with guests promptly on arrival and departure, per hotel standards.
• Understand guests’ requirements when checking in or out.
• Carry out cash, charge, float and till procedures in line with company policy.
• Have working knowledge of hotel services and local area to assist guests effectively.
• Attend daily team meetings to keep the team updated.
• Maximise sales through up-selling, incentives and promotions.
• Respond to all customer enquiries and bookings promptly, courteously and efficiently.
• Resolve customer complaints promptly and professionally.
• Operate the telephone system in line with operating and company standards.

Skills

Customer service

Communication

Organisation

Phone systems

Computer skills

Job description

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.

Key Responsibilities of the role:

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.

• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.