Front Desk Receptionist – Guest Services & Upsell

Bespoke Hotels; Aylesbury; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Bespoke Hotels is seeking a Receptionist to join our team. You will maximise room revenues while delivering efficient, courteous service to ensure total guest satisfaction.

The ideal candidate will have strong communication and organisational skills and at least one year of experience in a similar role. You will manage check in/out, handle guest requests, upsell services, and operate the telephone and computer systems in line with company standards.

Qualifications

• Worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to follow standards and to have good organisational skills.
• Ability to make decisions in a fast paced environment and to enjoy it.
• Ability to communicate well to guests and staff.
• Able to use a phone and computer system.

Responsabilités

• Maximise room revenues in line with the Company’s standards and provide courteous service.
• Assist with check in and check out procedures as per Company Standards.
• Understand guests' requirements during check in/out.
• Handle cash, charge, float and till procedures according to policy.
• Be familiar with hotel facilities and local area to assist guests.
• Attend daily team meetings and keep the team informed.
• Upsell through incentives and promotions to increase sales.
• Handle customer enquiries and bookings promptly and courteously.
• Resolve customer complaints promptly and professionally.
• Operate the telephone system in line with operating and Company standards.

Connaissances

Customer service

Communication

Organisation

Decision making

Phone & computer handling

Outils

Phone system

Computer system

Description du poste

Bespoke Hotels is seeking a Receptionist to join our team. You will maximise room revenues while delivering efficient, courteous service to ensure total guest satisfaction.

The ideal candidate will have strong communication and organisational skills and at least one year of experience in a similar role. You will manage check in/out, handle guest requests, upsell services, and operate the telephone and computer systems in line with company standards.