Front Desk Receptionist — Create Memorable Guest Moments

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Salary - £ 14.80/hour

Free night stays in UK hotels and up 2

Complimentary stays in UK hotel

Pension Scheme

Meal on duty

Wellbeing support

Career opportunities across 5000+ 호텔s

Job summary

IBIS London City Shoreditch is seeking a Receptionist to warmly welcome guests, maintain a high level of guest satisfaction, and support front-of-house operations. You will be visible in the lobby, building personalized relationships and ensuring smooth check-ins and check-outs.

Fluent English, excellent customer service, and the ability to multitask under pressure are essential. Training on front-of-house safety and responsibilities will be provided; eligibility to work in the UK is required.

Qualifications

• Fluency in English.
• Customer Service.
• Positive problem solving approach.
• Time-Keeping.
• Organised.
• Multi-tasking.
• Able to work under pressure.
• You will be trained in all front of house related functions and safety of the property and people.

Responsibilities

• Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship.
• Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles (memorable moments) for our guests.
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests

Skills

Customer Service

Time-Keeping

Organised

Multi-tasking

Work under pressure

Tools

Opera Cloud

Job description

IBIS London City Shoreditch is seeking a Receptionist to warmly welcome guests, maintain a high level of guest satisfaction, and support front-of-house operations. You will be visible in the lobby, building personalized relationships and ensuring smooth check-ins and check-outs.

Fluent English, excellent customer service, and the ability to multitask under pressure are essential. Training on front-of-house safety and responsibilities will be provided; eligibility to work in the UK is required.