Guest-Focused Front Desk Pro | Flexible Rota & Growth

ibis, ibis Styles, ibis budget; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend

Employee Advisory Service

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Job summary

Ibis Cambridge Central Station, part of the AccorInvest UK group, invites you to join as a Receptionist. You will welcome guests, handle registrations and payments, and answer queries while ensuring top-notch service and a welcoming atmosphere.

Fluency in English is essential; experience in hospitality is welcomed but not mandatory. A friendly, proactive team culture and opportunities for career growth await.

Qualifications

• Friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage shifts.
• Strong communication and a problem-solving mindset.
• Ability to cope well under pressure; availability to work weekdays and weekends.

Responsibilities

• Welcome guests and ensure service is excellent.
• Register guests and process payments.
• Update guest information in the system.
• Take and confirm reservations for guests.
• Answer queries about facilities and local tourist information.
• Deliver excellent service and maintain quality standards.
• Maintain clean, organized work areas.
• Handle guest complaints promptly with timely responses.
• Pay attention to detail and ensure quality in all tasks.
• Be adaptable to changing circumstances.

Skills

Guest service

Communication

Problem solving

Shift work

Job description

Ibis Cambridge Central Station, part of the AccorInvest UK group, invites you to join as a Receptionist. You will welcome guests, handle registrations and payments, and answer queries while ensuring top-notch service and a welcoming atmosphere.

Fluency in English is essential; experience in hospitality is welcomed but not mandatory. A friendly, proactive team culture and opportunities for career growth await.