Guest Services Front Desk Associate (Flexible Hours)

IBIS; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Accor discounts

Bonus Breaks

Meals on duty

Holidays 28 days

Family rates

Eye Test vouchers

Academies learning

Cycle to work

VivUp program

Pension

Job summary

IBIS London Heathrow Airport is seeking a front desk professional to provide efficient guest registration, check-in and check-out, and accurate account handling. You will address guest requests promptly and maintain strong communication with hotel departments to ensure a seamless stay.

Fluency in English is required, and you will join a high-energy team offering flexible hours and extensive benefits as part of our hospitality family.

Responsibilities

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful, precise information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally, transferring them as needed.
• Follow strict security procedures to protect guest confidentiality and safety.
• Ensure secure handling of room keys, guest data, and credit card transactions.
• Manage reservations with accuracy and efficiency.
• Maximize sales opportunities through effective guest interactions.
• Maintain accurate documentation of guest messages and internal communications.
• Ensure guest and hotel accounts are correctly updated with all charges.
• Keep all equipment in good working condition and used appropriately.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Perform additional tasks as assigned by management.
• Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
• Continuously strive for total customer satisfaction through proactive service.

Job description

IBIS London Heathrow Airport is seeking a front desk professional to provide efficient guest registration, check-in and check-out, and accurate account handling. You will address guest requests promptly and maintain strong communication with hotel departments to ensure a seamless stay.

Fluency in English is required, and you will join a high-energy team offering flexible hours and extensive benefits as part of our hospitality family.