Front Office Shift Leader

Ibis; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

IBIS London City Shoreditch is seeking a Reception Shift Leader to guide the reception team and deliver exceptional guest experiences. You will supervise day-to-day operations, uphold service standards, and ensure clear communication of priorities to personalise guest interactions.

Fluency in English and eligibility to live and work in the UK are essential. You will join a high-energy, guest‑facing team within the Accor network, with opportunities to grow within a global hospitality group.

Qualifications

• Leadership qualities to guide a reception team.
• Strong customer service focus and guest satisfaction.
• Excellent interpersonal skills for teamwork and guest interactions.
• Proven problem-solving abilities and leading by example.

Responsibilities

• Welcome guests and provide support and leadership to all Reception Team Members.
• Contribute to guest satisfaction by delivering high quality services with a warm, friendly approach.
• Ensure department policies and procedures are understood and observed; lead daily operations to maintain service standards.
• Handle guest concerns promptly and coordinate with relevant areas to create memorable experiences.
• Inform staff daily about priorities to personalise service and improve guest journeys.

Skills

Leadership

Customer service

Interpersonal skills

Problem solving

Tools

FOLS/OPERA system

Job description

Job Description

As our next Reception Shift Leader, you…

• Welcome the guests and provides support and leadership to all Reception Team Members.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
• Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 348 rooms, Restaurant & Bar.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

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