Night Shift Pro: Front Desk & F&B at a Hotel

IBIS; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Hourly wage £15.30

Free UK hotel nights and up to 30% Acc

Uniform provided

Free meals on duty

Worldwide hotel discount

Apprenticeship opportunities

Accor Academy

Wellbeing support

Growth opportunities

Job summary

IBIS London City Shoreditch is seeking a Multiskilled Night Team Member to cover full-time, permanent night shifts from 11pm to 7:18am. You will manage the reception, conduct nightly audits, and support F&B tasks while ensuring guest satisfaction around the clock.

The role requires a proactive, customer-focused mindset with experience or willingness to learn security coordination, revenue reporting, and hospitality operations. Applicants must be eligible to work in the UK.

Qualifications

• Night Audit experience or willingness to learn and perform nightly financial tasks.
• Ability to handle front desk responsibilities alongside F&B duties.
• Strong customer service focus with a proactive attitude.
• Comfort working the night shift and coordinating with security and team.
• Understanding of revenue reporting and nightly audit processes.
• Experience in hospitality operations is advantageous.

Responsibilities

• Be responsible for the reception desk and processing of night audit and nightly reports.
• Assist security with monitoring building security.
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Work the night shifts from 11pm to 7:18am.
• Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
• Perform F&B and Bar tasks and work in reception as required.
• Learn and serve hot/cold beverages, cocktails, mocktails, beer, etc.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Any other reasonable requests by Supervisor or Hotel Management.
• Order taking and maximize sales opportunities through knowledge of products and suggestive selling.

Skills

Night Audit

Front Office

Customer Service

Multitasking

Job description

IBIS London City Shoreditch is seeking a Multiskilled Night Team Member to cover full-time, permanent night shifts from 11pm to 7:18am. You will manage the reception, conduct nightly audits, and support F&B tasks while ensuring guest satisfaction around the clock.

The role requires a proactive, customer-focused mindset with experience or willingness to learn security coordination, revenue reporting, and hospitality operations. Applicants must be eligible to work in the UK.