Guest Experience Host — Leisure Club Front Desk

Village Hotels; West of England; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Gym Membership: 2 x complimentary gym"

Hotel Stays: Rooms from £20 across 35

Food & Drink: 50% off F&B, 75% off Sun

Friends & Family: 25% off F&B

Retail & Lifestyle: Village app

Support: EAP 24/7

Zusammenfassung

Village Hotels is seeking a friendly Leisure Receptionist to be the first welcome for members and guests, handling bookings and queries, and guiding guests to enjoy their visit. You’ll run the desk efficiently, keep the reception area neat, and work with the Leisure Club team to promote facilities and opening times.

Energy and a customer‑first attitude matter most; training and support are provided to help you grow with us.

Aufgaben

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

Jobbeschreibung

Village Hotels is seeking a friendly Leisure Receptionist to be the first welcome for members and guests, handling bookings and queries, and guiding guests to enjoy their visit. You’ll run the desk efficiently, keep the reception area neat, and work with the Leisure Club team to promote facilities and opening times.

Energy and a customer‑first attitude matter most; training and support are provided to help you grow with us.