Front Desk & Guest Services Specialist

Aimbridge Hospitality, LLC; Cardiff; Sur place; GBP 19 000 - 26 000; Plein temps

Avantages offerts par ce poste

Stream pay program

Employee assistance programme

Uncapped incentives

Staff meals on duty

Hotel gym access

Free staff parking

Training and leadership development

Résumé du poste

Aimbridge Hospitality is seeking a Front Office team member to greet guests, manage check-in/check-out, and support the guest experience across all hotel operations. You will collaborate with colleagues to maximise occupancy and promote hotel services, while maintaining security and health-and-safety standards.

The role involves handling reservations, providing excellent customer service, and supporting team members to deliver a first-class guest experience in a dynamic hotel environment.

Qualifications

• Front desk communication and guest service orientation.
• Ability to use basic computer systems and hotel software (Opera or Fidelio preferred).

Responsabilités

• Welcome and check guests in and out, ensuring smooth service and up-selling of hotel facilities.
• Handle reservations and guest requests with accuracy and efficiency.
• Coordinate with departments to maintain safety, security and guest satisfaction.

Description du poste

Aimbridge Hospitality is seeking a Front Office team member to greet guests, manage check-in/check-out, and support the guest experience across all hotel operations. You will collaborate with colleagues to maximise occupancy and promote hotel services, while maintaining security and health-and-safety standards.

The role involves handling reservations, providing excellent customer service, and supporting team members to deliver a first-class guest experience in a dynamic hotel environment.