Hospitality Front Desk Specialist - Elevate Guest Experience

Aimbridge; Brighton; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

Staff discounts portfolio wide

Stream pay

Employee assistance programme

Incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member in Brighton to deliver exceptional guest experiences and ensure smooth check-in/out. You will be the first and last point of contact, upsell hotel services, and support across departments to maximise occupancy.

Ideal candidates bring strong communication, organisational skills, and familiarity with Opera or Fidelio. Training, staff discounts, and a range of benefits are provided.

Qualifications

• Clear communication with guests, colleagues and stakeholders.
• Efficiently manage guest reservations and check-in/out processes.
• Maintain accuracy of guest information and bookings.
• Basic IT skills; familiarity with hotel management software helps.

Responsibilities

• Sell hotel services and upsell during guest interactions.
• Ensure security, health, and safety compliance and smooth front desk operations.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Opera Fidelio experience

Tools

Opera PMS

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member in Brighton to deliver exceptional guest experiences and ensure smooth check-in/out. You will be the first and last point of contact, upsell hotel services, and support across departments to maximise occupancy.

Ideal candidates bring strong communication, organisational skills, and familiarity with Opera or Fidelio. Training, staff discounts, and a range of benefits are provided.