Front Desk & Guest Experience Specialist

Aimbridge; Belfast City District; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Training & leadership development

Staff discounts hotel portfolio

Stream pay option

Employee assistance programme

Uncapped incentives

Staff meals on duty

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member in Belfast to ensure smooth check-in/check-out and maximise guest satisfaction. You will be the first and last point of contact for guests, delivering exceptional service in line with brand standards.

With access to industry-leading benefits, you will support colleagues across the hotel operations, using effective communication and attention to detail to drive positive guest experiences.

Qualifications

• Excellent communication skills, verbal and written.
• Strong organisational abilities and multitasking.
• Attention to detail to ensure accurate guest information.

Responsibilities

• Manage guest reservations and front desk check-in/out.
• Upsell hotel services and facilities.
• Ensure compliance with health and safety policies.

Skills

Communication

Organisation

Attention to detail

Tech skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member in Belfast to ensure smooth check-in/check-out and maximise guest satisfaction. You will be the first and last point of contact for guests, delivering exceptional service in line with brand standards.

With access to industry-leading benefits, you will support colleagues across the hotel operations, using effective communication and attention to detail to drive positive guest experiences.