Hotel Front Desk & Guest Experience Specialist

RBH; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Job summary

RBH Hospitality Management is seeking a friendly receptionist to warmly welcome guests, manage efficient check-ins/check-outs, and act as the local expert for dining and activities in our Belfast hotel.

You will coordinate with housekeeping and maintenance, handle guest requests with a positive attitude, and help create memorable stays in a fast-paced, team-driven environment. Benefits include flexible working and meals on duty.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication skills

Detail oriented

Problem solving

Team player

Adaptable

Job description

RBH Hospitality Management is seeking a friendly receptionist to warmly welcome guests, manage efficient check-ins/check-outs, and act as the local expert for dining and activities in our Belfast hotel.

You will coordinate with housekeeping and maintenance, handle guest requests with a positive attitude, and help create memorable stays in a fast-paced, team-driven environment. Benefits include flexible working and meals on duty.