Front Desk Guest Experience Ambassador

Elite Hotels; Hook; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels are seeking a Receptionist to join our Front of House team at a 4-star hotel in the United Kingdom. You will be the first point of contact for guests, ensuring a smooth check-in and check-out process and handling enquiries with speed and courtesy.

The role emphasizes excellent communication and administration skills, with a focus on delivering high standards of service and maintaining guest confidentiality. A friendly, proactive approach is essential for success in this position.

Qualifications

• Excellent communication skills and a professional demeanor.
• Strong administrative abilities and attention to detail.
• Customer-focused approach to service with a positive attitude.

Responsibilities

• Welcoming guests and providing a warm, professional first impression.
• Managing guest check-ins and check-outs efficiently.
• Handling guest enquiries, requests and concerns throughout their stay.
• Answering telephone calls and responding to emails in a professional manner.
• Processing payments and maintaining accurate guest accounts.
• Managing room allocations, reservations and special requests.
• Promoting hotel facilities, services and dining options.
• Liaising closely with Housekeeping, Food & Beverage and other departments.
• Resolving guest issues promptly and professionally.
• Maintaining accurate guest information and respecting confidentiality.
• Ensuring the reception area is welcoming and well presented.
• Delivering consistently high standards of service expected within a 4-star hotel

Skills

Communication skills

Administrative skills

Job description

Elite Hotels are seeking a Receptionist to join our Front of House team at a 4-star hotel in the United Kingdom. You will be the first point of contact for guests, ensuring a smooth check-in and check-out process and handling enquiries with speed and courtesy.

The role emphasizes excellent communication and administration skills, with a focus on delivering high standards of service and maintaining guest confidentiality. A friendly, proactive approach is essential for success in this position.