Front Desk Guest Experience Specialist

Radisson Hotel Group; West Drayton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

Meal and spa discounts

Job summary

Radisson Hotel Group in the United Kingdom is seeking a Receptionist to join our Front Office Team. You will deliver exceptional service, host the guest journey from check-in to check-out, and create memorable experiences for every guest.

The role values patience, empathy, strong verbal communication, teamwork and a positive Yes I Can attitude. Experience in a similar role is beneficial but not essential, and we welcome applicants from all backgrounds.

Qualifications

• Customer service excellence and guest interaction skills.
• Strong verbal communication abilities.
• Team collaboration to ensure smooth front desk operations.

Responsibilities

• Be the first point of contact for guests at check-in and check-out.
• Deliver exceptional service and memorable guest experiences.
• Support front office operations and guest inquiries with a positive attitude.

Skills

Customer service

Communication

Teamwork

Empathy

Problem solving

Attention to detail

Job description

Radisson Hotel Group in the United Kingdom is seeking a Receptionist to join our Front Office Team. You will deliver exceptional service, host the guest journey from check-in to check-out, and create memorable experiences for every guest.

The role values patience, empathy, strong verbal communication, teamwork and a positive Yes I Can attitude. Experience in a similar role is beneficial but not essential, and we welcome applicants from all backgrounds.