Receptionist

Elite Hotels; Hook; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels are seeking a Receptionist to join our Front of House team at a 4-star hotel in the United Kingdom. You will be the first point of contact for guests, ensuring a smooth check-in and check-out process and handling enquiries with speed and courtesy.

The role emphasizes excellent communication and administration skills, with a focus on delivering high standards of service and maintaining guest confidentiality. A friendly, proactive approach is essential for success in this position.

Qualifications

• Excellent communication skills and a professional demeanor.
• Strong administrative abilities and attention to detail.
• Customer-focused approach to service with a positive attitude.

Responsibilities

• Welcoming guests and providing a warm, professional first impression.
• Managing guest check-ins and check-outs efficiently.
• Handling guest enquiries, requests and concerns throughout their stay.
• Answering telephone calls and responding to emails in a professional manner.
• Processing payments and maintaining accurate guest accounts.
• Managing room allocations, reservations and special requests.
• Promoting hotel facilities, services and dining options.
• Liaising closely with Housekeeping, Food & Beverage and other departments.
• Resolving guest issues promptly and professionally.
• Maintaining accurate guest information and respecting confidentiality.
• Ensuring the reception area is welcoming and well presented.
• Delivering consistently high standards of service expected within a 4-star hotel

Skills

Communication skills

Administrative skills

Job description

Receptionist Overview:

To be the first point of contact for all guests, in person and on the telephone, at the heart of the Hotel.

As a Receptionist working with our Front of House Team, you will excel at providing guests with first-class service, ensuring a smooth check-in/out process, and handling enquiries swiftly and efficiently.

As the first point of contact for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels, and you will play a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to understand what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.

Key Responsibilities:

• Welcoming guests and providing a warm, professional first impression.
• Managing guest check-ins and check-outs efficiently.
• Handling guest enquiries, requests and concerns throughout their stay.
• Answering telephone calls and responding to emails in a professional manner.
• Processing payments and maintaining accurate guest accounts.
• Managing room allocations, reservations and special requests.
• Promoting hotel facilities, services and dining options.
• Liaising closely with Housekeeping, Food & Beverage and other departments.
• Resolving guest issues promptly and professionally.
• Maintaining accurate guest information and respecting confidentiality.
• Ensuring the reception area is welcoming and well presented.
• Delivering consistently high standards of service expected within a 4-star hotel

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.