Guest Experience Concierge – Front Desk & Service

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 18,000 - 23,000; Full time

Job summary

The Grand Hotel in Eastbourne, part of Elite Hotels, seeks a Front of House/Receptionist to provide first-class guest service. You will greet guests, handle check-in/out, and assist with enquiries to ensure a smooth experience during their stay.

Despite no mandatory hotel reception experience, you should have excellent communication and administration skills, plus an eye for detail, and be flexible for early/late shifts, weekends and bank holidays as required.

Qualifications

• Excellent communication and administration skills.
• Eye for detail and accuracy in handling guest details.
• Flexibility to work early or late shifts, weekends and bank holidays.

Responsibilities

• To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
• Receive payment of guests’ accounts and operate the PDQ machines.
• To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
• To act as cashier for the guests and other departments, including exchanging foreign currency.
• To be part of a warm caring, professional Receptionist Team
• To promote the Hotel over the telephone and know the facilities available in order to sell.
• To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
• To act as a Sales Person, promoting the image of the Hotel at all times.

Skills

Reception experience

Communication skills

Administration

Attention to detail

Flexibility

PDQ machines

Tools

PDQ machines

Job description

The Grand Hotel in Eastbourne, part of Elite Hotels, seeks a Front of House/Receptionist to provide first-class guest service. You will greet guests, handle check-in/out, and assist with enquiries to ensure a smooth experience during their stay.

Despite no mandatory hotel reception experience, you should have excellent communication and administration skills, plus an eye for detail, and be flexible for early/late shifts, weekends and bank holidays as required.