Guest Experience Concierge - Front Desk Specialist

Elite Hotels (Rotherwick) Ltd.; Hook; Hybrid; GBP 19,000 - 21,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a professional Receptionist to be the first point of contact for guests. You will ensure smooth check-in/out, handle enquiries, and deliver outstanding service in a 4-star hotel environment.

You will interact with guests face-to-face and over the phone, coordinating with Housekeeping and Food & Beverage to maintain a seamless guest experience.

Qualifications

• Excellent communication skills
• Strong administration abilities
• Eye for detail

Responsibilities

• Welcoming guests and presenting a professional first impression
• Managing efficient check-in and check-out processes
• Handling guest enquiries and requests during stays
• Answering calls and replying to emails professionally
• Processing payments and maintaining guest accounts
• Managing room allocations and reservations
• Promoting hotel facilities and dining options
• Coordinating with Housekeeping, F&B and other departments
• Resolving guest issues promptly and professionally
• Maintaining confidentiality of guest information
• Ensuring reception area is welcoming and well presented
• Delivering high service standards expected in a 4-star hotel

Job description

Elite Hotels (Rotherwick) Ltd. is seeking a professional Receptionist to be the first point of contact for guests. You will ensure smooth check-in/out, handle enquiries, and deliver outstanding service in a 4-star hotel environment.

You will interact with guests face-to-face and over the phone, coordinating with Housekeeping and Food & Beverage to maintain a seamless guest experience.