Receptionist

Ashdown Park; Hook; Hybrid; GBP 19,000 - 21,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a professional Receptionist to be the first point of contact for guests. You will ensure smooth check-in/out, handle enquiries, and deliver outstanding service in a 4-star hotel environment.

You will interact with guests face-to-face and over the phone, coordinating with Housekeeping and Food & Beverage to maintain a seamless guest experience.

Qualifications

• Excellent communication skills
• Strong administration abilities
• Eye for detail

Responsibilities

• Welcoming guests and presenting a professional first impression
• Managing efficient check-in and check-out processes
• Handling guest enquiries and requests during stays
• Answering calls and replying to emails professionally
• Processing payments and maintaining guest accounts
• Managing room allocations and reservations
• Promoting hotel facilities and dining options
• Coordinating with Housekeeping, F&B and other departments
• Resolving guest issues promptly and professionally
• Maintaining confidentiality of guest information
• Ensuring reception area is welcoming and well presented
• Delivering high service standards expected in a 4-star hotel

Job description

Receptionist Overview:

To be the first point of contact for all guests, in person and on the telephone, at the heart of the Hotel.

As a Receptionist working with our Front of House Team, you will excel at providing guests with first-class service, ensuring a smooth check-in/out process, and handling enquiries swiftly and efficiently.

As the first point of contact for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels, and you will play a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to understand what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.

Key Responsibilities:

• Welcoming guests and providing a warm, professional first impression.
• Managing guest check-ins and check-outs efficiently.
• Handling guest enquiries, requests and concerns throughout their stay.
• Answering telephone calls and responding to emails in a professional manner.
• Processing payments and maintaining accurate guest accounts.
• Managing room allocations, reservations and special requests.
• Promoting hotel facilities, services and dining options.
• Liaising closely with Housekeeping, Food & Beverage and other departments.
• Resolving guest issues promptly and professionally.
• Maintaining accurate guest information and respecting confidentiality.
• Ensuring the reception area is welcoming and well presented.
• Delivering consistently high standards of service expected within a 4-star hotel

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.