Front Desk Guest Experience Agent

Motel One Germany BetriebsGmbH; Greater London; Presencial; GBP 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus program

Staff discounts

Onboarding & training

Team events

Resumo da oferta

Motel One Germany BetriebsGmbH in London seeks a Front Office Agent to warmly welcome guests, manage check-in/check-out, review bookings, and handle guest inquiries with a genuine hosting spirit.

You will process invoices and payments, perform front and back office tasks, and collaborate with colleagues across departments in our multicultural hotel teams, backed by onboarding and regular training.

Qualificações

• Apprenticeship in hotel trade or experience in hotel/catering industry.
• Excellent sense of quality and service with hosting skills.
• Open and communicative; strong command of English.
• Willing to work across departments in a multicultural team.

Responsabilidades

• Handle guest check-in and check-out.
• Review and process bookings, overbookings and options.
• Invoicing, payments and cash handling.
• Administrative tasks in front and back office.
• Collaborate with other departments in a multicultural team.

Conhecimentos

Hosting skills

Excellent service mindset

English proficiency

Team player

Formação académica

Hospitality apprenticeship or hotel industry experience

Ferramentas

Opera Cloud

Descrição da oferta de emprego

Motel One Germany BetriebsGmbH in London seeks a Front Office Agent to warmly welcome guests, manage check-in/check-out, review bookings, and handle guest inquiries with a genuine hosting spirit.

You will process invoices and payments, perform front and back office tasks, and collaborate with colleagues across departments in our multicultural hotel teams, backed by onboarding and regular training.