Front Office Supervisor: Guest Experience & Team Coach

Motel One Germany BetriebsGmbH; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Motel One Germany BetriebsGmbH is seeking a Hotel Front Office Supervisor to coordinate and lead our Front Office team in collaboration with the Department Manager. You will oversee check-ins, bookings, and the review of reservations including overbookings, while monitoring costs and contributing to the quality management system.

The ideal candidate has an apprenticeship in hotel trade or related experience, strong hosting and leadership skills, and excellent English.

Qualifications

• Completed apprenticeship in the hotel trade or relevant experience in hotel/catering/retail.
• Enjoy developing employees and ideally have management experience.
• Excellent sense of quality and service, plus hosting skills and passion for hospitality.
• Open and communicative with excellent manners and strong written/spoken English.
• Team player willing to assist across departments; we achieve results together.
• Previous experience with Opera Cloud.

Responsibilities

• Coordinate and manage the Front Office team in collaboration with the Department Manager.
• Check in guests, take and process bookings.
• Review bookings, overbookings and options.
• Monitor costs and the accommodation revenue budget; support quality management system.

Skills

Hosting skills

People development

Team player

English proficiency

Communication

Education

Apprenticeship in hotel trade

Tools

Opera Cloud

Job description

Motel One Germany BetriebsGmbH is seeking a Hotel Front Office Supervisor to coordinate and lead our Front Office team in collaboration with the Department Manager. You will oversee check-ins, bookings, and the review of reservations including overbookings, while monitoring costs and contributing to the quality management system.

The ideal candidate has an apprenticeship in hotel trade or related experience, strong hosting and leadership skills, and excellent English.