Front of House Leader - Guest Experience & Night Ops

Motel One Group; Greater London; On-site; GBP 42,000 - 55,000; Full time

Job summary

Motel One Group in London is seeking an experienced Front of House Manager to lead our customer-focused team and embody our brand values. You will drive guest satisfaction, oversee night operations, and ensure service standards are met across the property.

You will recruit, train, and develop staff, manage rosters and resources, and collaborate with other departments to deliver seamless, high-quality hospitality experiences for our guests at our central locations.

Qualifications

• Experience in a Front of House management role.
• Proficiency with Opera Cloud or similar PMS and training others.
• Strong leadership and team management skills.
• Excellent customer service orientation with a track record of guest experiences.
• Financial awareness including budgeting and cost control.
• Knowledge of health, safety, and security in hospitality.
• Strong communication across departments.

Responsibilities

• Lead the Front of House team to deliver excellent service.
• Act as brand ambassador for the property.
• Drive guest satisfaction by upholding service standards.
• Oversee night operation and ensure seamless service.
• Recruit, train, and develop staff.
• Manage staff scheduling and resource planning.
• Monitor health, safety, and security protocols.
• Prepare reports on departmental performance for senior management.

Skills

Front of House Management

Leadership

Customer Service

Budgeting & Cost Control

Staff Development

Health & Safety

Cross-Department Communication

Night Operations

Education

Hospitality management qualification

Tools

Opera Cloud

Job description

Motel One Group in London is seeking an experienced Front of House Manager to lead our customer-focused team and embody our brand values. You will drive guest satisfaction, oversee night operations, and ensure service standards are met across the property.

You will recruit, train, and develop staff, manage rosters and resources, and collaborate with other departments to deliver seamless, high-quality hospitality experiences for our guests at our central locations.