Front Office Supervisor — Guest Experience Leader

Motel One; Greater London; Presencial; GBP 28 000 - 36 000; Tempo integral

Resumo da oferta

Motel One in London is seeking a Front Office Supervisor to coordinate and manage the Front Office team in collaboration with the Department Manager. Your duties include checking in guests, reviewing bookings, and helping to maintain an exceptional guest experience.

You will monitor bookings, support cost control and revenue budgets, implement Motel One’s quality system, and contribute to coaching and onboarding new Front Office staff.

Qualificações

• Front Office experience and hosting skills are essential.
• Ability to develop employees and possibly manage a small team.
• Excellent quality and service mindset with strong hosting skills.
• Open, communicative with excellent English (written and spoken).
• Willing to support across departments and collaborate.

Responsabilidades

• Check in guests and handle bookings accurately.
• Review bookings, overbookings and options with care.
• Monitor costs and contribute to the accommodation revenue budget.
• Implement and maintain Motel One's internal quality system.
• Co-train, onboard and coach Front Office staff.

Conhecimentos

Customer service

Team leadership

Hospitality industry experience

English proficiency

Communication skills

Formação académica

Apprenticeship in the hotel trade

Ferramentas

Opera Cloud

Descrição da oferta de emprego

Motel One in London is seeking a Front Office Supervisor to coordinate and manage the Front Office team in collaboration with the Department Manager. Your duties include checking in guests, reviewing bookings, and helping to maintain an exceptional guest experience.

You will monitor bookings, support cost control and revenue budgets, implement Motel One’s quality system, and contribute to coaching and onboarding new Front Office staff.