Night Audit & Front Desk Specialist – Guest Experience

Motel One Group; Greater London; On-site; GBP 17,000 - 21,000; Full time

Job summary

Motel One Group in London is seeking a friendly front desk/guest services professional to welcome guests and support operations across departments. You will handle check-in/out, assist with breakfast preparation, night audit tasks, and ensure security checks are performed with attention to detail.

We value personality and hosting skills; English proficiency and a team mindset are essential as you collaborate with colleagues to deliver high-quality service in our design-led hotels.

Qualifications

• Apprenticeship in hotel trade or proven experience in hotel/catering.
• Excellent sense of quality and service, hosting skills, and passion for hospitality.
• Good command of English and teamwork.

Responsibilities

• Preparing daily closing balances
• Cash transactions and cashing up
• Processing booking requests
• Night Audit
• Preparing for breakfast
• Building security checks
• Assisting with bar service

Skills

Hosting skills

Customer service

English proficiency

Education

Hotel apprenticeship

Hotel/catering industry experience

Job description

Motel One Group in London is seeking a friendly front desk/guest services professional to welcome guests and support operations across departments. You will handle check-in/out, assist with breakfast preparation, night audit tasks, and ensure security checks are performed with attention to detail.

We value personality and hosting skills; English proficiency and a team mindset are essential as you collaborate with colleagues to deliver high-quality service in our design-led hotels.