Guest Experience Front Desk Pro

Motel One Group; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Motel One Group is seeking a guest-oriented front desk professional in London to ensure a warm welcome and a smooth departure for guests. You will handle check-in/check-out, bookings, invoicing, and cash handling while supporting both front and back office tasks.

You will join multicultural teams, bring hosting skills, English proficiency, and Opera Cloud experience to deliver high-quality service in a modern hotel environment.

Qualifications

• Apprenticeship in the hotel trade or relevant hotel/catering experience.
• Excellent sense of quality and service, hosting skills and passion for hospitality.
• Open, communicative and a willingness to assist across departments.
• Solid command of English.
• Team player with ability to work in multicultural teams.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Review and process bookings, overbookings, and options.
• Invoicing and handling payments, cash transactions and cashing up.
• Perform front and back office administrative tasks and answer emails.
• Collaborate across departments to gain insights in new activities.

Skills

Guest service

Communication

Team player

English

Multicultural teamwork

Education

Hotel apprenticeship

Tools

Opera Cloud

Job description

Motel One Group is seeking a guest-oriented front desk professional in London to ensure a warm welcome and a smooth departure for guests. You will handle check-in/check-out, bookings, invoicing, and cash handling while supporting both front and back office tasks.

You will join multicultural teams, bring hosting skills, English proficiency, and Opera Cloud experience to deliver high-quality service in a modern hotel environment.