Front Office Supervisor - Lead Guest Services & Coaching

Motel One Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Motel One Group in London is seeking a Front Office Supervisor to coordinate and lead our Front Office team in collaboration with the Department Manager. You will check in guests, manage bookings, monitor revenue budgets, and uphold Motel One quality standards.

The ideal candidate has hospitality apprenticeship or hotel industry experience, enjoys developing staff, speaks fluent English, and is a team player with strong service orientation. Opera Cloud experience is a plus.

Qualifications

• Completed apprenticeship in hotel trade or relevant hotel/catering/retail experience.
• Enjoy developing employees and ideally have some management experience.
• Excellent sense of quality and service, hosting skills.
• Be open and communicative with excellent manners and fluent English.
• Team player and willing to assist across departments; collaboration is key.
• Experience with Opera Cloud is preferred.

Responsibilities

• Coordinate and manage the Front Office team in cooperation with the Department Manager.
• Check in guests, take and process bookings.
• Review bookings, overbookings and options.
• Monitor costs and the accommodation revenue budget.
• Implement and maintain the internal Motel One quality management system.
• Shared responsibility for coaching, cross-trainings and onboarding new Front Office staff.

Skills

Management experience

Hosting skills

Team player

English proficiency

Customer service

Education

Hotel trade apprenticeship

Tools

Opera Cloud

Job description

Motel One Group in London is seeking a Front Office Supervisor to coordinate and lead our Front Office team in collaboration with the Department Manager. You will check in guests, manage bookings, monitor revenue budgets, and uphold Motel One quality standards.

The ideal candidate has hospitality apprenticeship or hotel industry experience, enjoys developing staff, speaks fluent English, and is a team player with strong service orientation. Opera Cloud experience is a plus.