Front Desk Experience Specialist (Flexible Hours)

Aimbridge; North East; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training

Staff discounts

Stream pay

Employee assistance program

Incentives

Flexible working

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office professional to join our guest services team. You’ll be the first and last point of contact for guests, handling check-in/out, reservations, and delivering a seamless experience across our destinations.

You will work with Opera or Fidelio systems, uphold security and health and safety standards, and collaborate with colleagues to drive guest satisfaction and upsell hotel services.

Qualifications

• Excellent communication with guests and colleagues
• Strong organisational abilities to manage bookings and front desk flow
• Attention to detail to ensure accurate guest information
• Basic IT skills; knowledge of Opera or Fidelio is an advantage

Responsibilities

• Manage guest reservations and front desk check-in/out with hospitality focus
• Upsell hotel services and facilities to maximise occupancy
• Communicate feedback to Front Office Manager and other departments
• Ensure compliance with security, fire regulations and health and safety standards
• Support colleagues across all areas to deliver a first-class guest experience

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office professional to join our guest services team. You’ll be the first and last point of contact for guests, handling check-in/out, reservations, and delivering a seamless experience across our destinations.

You will work with Opera or Fidelio systems, uphold security and health and safety standards, and collaborate with colleagues to drive guest satisfaction and upsell hotel services.