Front Office Assistant

Aimbridge; Telford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts portfolio wide

Stream pay & savings scheme

24/7 employee assistance

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Front Office team member to ensure a smooth check-in/check-out process, maximise room occupancy and upsell hotel services while delivering a first-class guest experience.

You will support colleagues across all departments, uphold hotel security and health and safety standards, and be prepared for occasional night shifts performing night porter duties such as setting up Meeting & Events rooms.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational skills for reservations and check-ins/outs.
• Attention to detail to ensure accurate bookings and records.
• Basic IT skills; familiarity with hotel management software like Opera or Fidelio.

Responsibilities

• Serve as front desk contact, manage check-in/out, maximise occupancy and upsell services.
• Support other departments to deliver guest experiences and maintain standards.
• Perform night porter duties during night shifts, including cleaning and setting up Meeting & Events rooms.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera PMS

Fidelio PMS

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Please note, this role will also include some night shifts, during these shifts the successful candidate will be expected to perform night porter duties such and cleaning and setting up Meeting & Events rooms.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’