Front Office Assistant

Aimbridge; Shrewsbury; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Industry training

Staff discounts

Stream pay

Employee assistance program

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member to support guest check-in and check-out, with some night porter duties. You will help maximise occupancy, promote hotel services, and ensure safety and compliance across the front desk.

Excellent communication and organisational skills are essential, with a willingness to work flexible shifts, including nights, to deliver a first-class guest experience in line with brand standards.

Qualifications

• Excellent verbal and written communication with guests and colleagues.
• Strong organisation to manage check-ins/outs and room turnover.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software.

Responsibilities

• Greet and assist guests at check-in and check-out, ensuring smooth operations.
• Coordinate with departments to maximise occupancy and promote services.
• Assist with night porter duties during overnight shifts and set up meetings as required.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera/Fidelio

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Please note, this role will also include some night shifts, during these shifts the successful candidate will be expected to perform night porter duties such and cleaning and setting up Meeting & Events rooms.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'