Front Desk & Customer Care Specialist (Part-Time)

Northyorks; Skipton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free car parking

Local government pension scheme

Salary sacrifice schemes

Employee discount benefits including 


Health Assured – wellbeing support

Learning, development and career avanc

Job summary

North Yorkshire Council's Skipton Leisure and Wellbeing Hub is hiring for part-time and relief customer service roles. You will greet customers, handle bookings and payments, and support colleagues across all channels with confidentiality and care.

The role requires strong communication, administration, and a flexible approach to seven-day shift patterns, including weekends. A helpful, sales-minded attitude is valued.

Qualifications

• Provide helpful and professional support across all customer communication channels
• Commitment to confidentiality and safeguarding information
• Strong administrative and organisational skills
• Demonstrate a sales‑focussed approach
• Be flexible to cover shifts across seven days

Responsibilities

• Create a great first impression that positively represents the council
• Provide helpful and professional support across all customer communication channels
• Manage safe and secure access to the centre and the POS system, including bookings, payments, and sales
• Take ownership of customer issues and connect to the right colleague to resolve them
• Demonstrate excellent administrative skills, strong organisation and flexible approach to daily tasks
• Adopt a sales focussed mindset

Skills

Customer service

Excellent communication

Confidentiality

Administrative skills

Organisation

Sales mindset

Tools

POS system

Job description

North Yorkshire Council's Skipton Leisure and Wellbeing Hub is hiring for part-time and relief customer service roles. You will greet customers, handle bookings and payments, and support colleagues across all channels with confidentiality and care.

The role requires strong communication, administration, and a flexible approach to seven-day shift patterns, including weekends. A helpful, sales-minded attitude is valued.