Visitor Experience and Events Assistant

Kirklees Metropolitan Council; Skipton; On-site; GBP 1,829,000 - 1,918,000; Part time

Benefits offered by this job

Holiday pay included

Local government pension scheme

Health Assured – wellbeing support

Job summary

North Yorkshire Council is seeking a friendly Visitor Experience & Event Assistant to join Skipton Town Hall. You will welcome visitors, handle box office sales and help run events across museums, galleries, and heritage sites. The role includes weekend work and shifts to support a busy cultural program.

The team values customer-focused service, flexibility, and a collaborative approach across diverse venues in North Yorkshire. Salary reflects casual local government roles.

Responsibilities

• Provide a professional visitor experience, welcoming visitors and providing information about venues, exhibitions and events
• Process retail and box office sales
• Support the delivery of events, performances, workshops and private hire bookings
• Assist with setting up rooms, seating and equipment for events
• Assist with bar operations and hospitality services
• Maintain high standards of cleanliness, presentation and safety across our venues
• Support visitor engagement activities for audiences of all ages
• Help to ensure our buildings, collections and visitors remain safe and secure

Job description

Do you have a passion for culture, heritage, events and delivering outstanding customer service?We are looking for enthusiastic individuals to join our friendly, supportive, and customer focused team at Skipton Town Hall.

This is an exciting opportunity to play a key role in welcoming visitors, supporting events and helping to create exceptional experiences across some of North Yorkshire’s most valued cultural attractions, including museums, galleries, performance spaces and heritage sites.

We are looking for friendly front of house staff able to work flexibly including evenings and weekends, in a variety of capacities across the building and its activities, such as visitor services, box office, events and building support. If you are looking for a flexible role and are interested in joining a close knit, friendly and supportive team within an interesting and varied environment, we want to hear from you.

About the role

As a Visitor Experience & Event Assistant, you’ll be at the heart of our visitor offer, helping people enjoy everything our venues have to offer.

Duties and responsibilities

• Provide a professional visitor experience, welcoming visitors and providing information about venues, exhibitions and events
• Process retail and box office sales
• Support the delivery of events, performances, workshops and private hire bookings
• Assist with setting up rooms, seating and equipment for events
• Assist with bar operations and hospitality services
• Maintain high standards of cleanliness, presentation and safety across our venues
• Support visitor engagement activities for audiences of all ages
• Help to ensure our buildings, collections and visitors remain safe and secure

The role offers a fantastic opportunity to work across a range of cultural activities while contributing to the success of North Yorkshire’s museums, galleries, heritage sites and event spaces.

Weekend Working – You will be required to undertake occasional weekend working for which you will receive an allowance of£30 per weekend shift worked in addition to your hourly rate, if you have worked over 6 hrs. This is paid on a claim basis, via the payroll system.

What we can offer you

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• As a casual worker, holiday pay is automatically included in your monthly pay, alongside payment for the hours you work
• Pension: save for your retirement with our generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

If you have any questions, please email the vacancy manager, Lydia Nevin at [e-mail]

Key Dates

Closing Date: 25 September 2026. Interview Date: 1 and 2 October 2026.

Company: North Yorkshire Council

Salary: £13.28 – £13.92 per hour

Location: Skipton, North Yorkshire

Sector: Leisure and Culture

Job Role: Personal Assistant