Leisure Centre Front Desk & Member Services

North Yorkshire Council; Tadcaster; On-site; GBP 20,000 - 26,000; Full time

Job summary

North Yorkshire Council is seeking a reception-focused role within the Active North Yorkshire team. The post holder will be the first point of contact for leisure centre visitors, providing excellent customer care and handling a range of administrative tasks in line with council procedures.

You will operate the telephone system, manage enquiries, follow safety procedures, and contribute to a customer-focused culture, including membership sales and GDPR-compliant data handling.

Qualifications

• Front-line customer service and reception duties.
• Cash handling and receipts following procedures.
• Maintain a safe, clean, welcoming reception area and administer memberships.

Responsibilities

• Operate telephone system and respond to inquiries.
• Follow CSOPs and ensure safety of all customers.
• Monitor reception area cleanliness and housekeeping duties.
• Process financial transactions and cashing up.
• Maintain records and filing per quality system.

Skills

Customer service

Reception duties

Cash handling

Administrative skills

Tools

Management Information System

Job description

North Yorkshire Council is seeking a reception-focused role within the Active North Yorkshire team. The post holder will be the first point of contact for leisure centre visitors, providing excellent customer care and handling a range of administrative tasks in line with council procedures.

You will operate the telephone system, manage enquiries, follow safety procedures, and contribute to a customer-focused culture, including membership sales and GDPR-compliant data handling.