Visitor Experience and Events Assistant

North Yorkshire Council; Skipton; On-site; GBP 1,515,000 - 2,066,000; Full time

Benefits offered by this job

Holiday pay

Pension

Discount schemes

Wellbeing support

Career development

Job summary

North Yorkshire Council’s Skipton Town Hall is seeking friendly front of house staff to welcome visitors, support events and help deliver memorable experiences across museums, galleries, and heritage sites.

You will work flexible hours including evenings and weekends, handle visitor information, box office and bar operations, assist setting up venues, and maintain high standards of safety and cleanliness while contributing to a welcoming atmosphere.

Qualifications

• Experience delivering excellent customer service in busy public spaces.
• Experience handling cash and retail transactions is desirable.
• Ability to assist with events, workshops and private bookings.
• Good communication and teamwork skills are essential.

Responsibilities

• Provide a professional visitor experience, welcoming visitors and giving information about venues, exhibitions and events.
• Process retail and box office sales and assist with ticketing where required.
• Support the delivery of events, performances, workshops and private hire bookings.
• Assist with setting up rooms, seating and equipment for events.
• Assist with bar operations and hospitality services.
• Maintain high standards of cleanliness, presentation and safety across venues.
• Support visitor engagement activities for audiences of all ages.

Skills

Customer service

Retail & box office sales

Event support

Hospitality services

Health & safety awareness

Tools

Box office system

Job description

Do you have a passion for culture, heritage, events and delivering outstanding customer service? We are looking for enthusiastic individuals to join our friendly, supportive, and customer focused team at Skipton Town Hall. This is an exciting opportunity to play a key role in welcoming visitors, supporting events and helping to create exceptional experiences across some of North Yorkshire's most valued cultural attractions, including museums, galleries, performance spaces and heritage sites. We are looking for friendly front of house staff able to work flexibly including evenings and weekends, in a variety of capacities across the building and its activities, such as visitor services, box office, events and building support. If you are looking for a flexible role and are interested in joining a close knit, friendly and supportive team within an interesting and varied environment, we want to hear from you.

• Provide a professional visitor experience, welcoming visitors and providing information about venues, exhibitions and events
• Process retail and box office sales
• Support the delivery of events, performances, workshops and private hire bookings
• Assist with setting up rooms, seating and equipment for events
• Assist with bar operations and hospitality services
• Maintain high standards of cleanliness, presentation and safety across our venues
• Support visitor engagement activities for audiences of all ages
• Help to ensure our buildings, collections and visitors remain safe and secure
  The role offers a fantastic opportunity to work across a range of cultural activities while contributing to the success of North Yorkshire's museums, galleries, heritage sites and event spaces.

Weekend Working

You will be required to undertake occasional weekend working for which you will receive an allowance of £30 per weekend shift worked in addition to your hourly rate, if you have worked over 6 hrs. This is paid on a claim basis, via the payroll system.

If you have any questions, please email the vacancy manager, Lydia Nevin at

What we can offer you

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Holiday pay - as a casual worker, you'll receive your holiday pay automatically each month. Alongside your pay for hours worked, you'll receive an additional 12.07% holiday pay
• Pension: save for your retirement with our generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing

Key Dates Closing Date: 25 September 2026 Interview Date: 1 and 2 October 2026

Key Documents NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council's purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds. Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience