Receptionist

North Yorkshire Council; Tadcaster; On-site; GBP 20,000 - 26,000; Full time

Job summary

North Yorkshire Council is seeking a reception-focused role within the Active North Yorkshire team. The post holder will be the first point of contact for leisure centre visitors, providing excellent customer care and handling a range of administrative tasks in line with council procedures.

You will operate the telephone system, manage enquiries, follow safety procedures, and contribute to a customer-focused culture, including membership sales and GDPR-compliant data handling.

Qualifications

• Front-line customer service and reception duties.
• Cash handling and receipts following procedures.
• Maintain a safe, clean, welcoming reception area and administer memberships.

Responsibilities

• Operate telephone system and respond to inquiries.
• Follow CSOPs and ensure safety of all customers.
• Monitor reception area cleanliness and housekeeping duties.
• Process financial transactions and cashing up.
• Maintain records and filing per quality system.

Skills

Customer service

Reception duties

Cash handling

Administrative skills

Tools

Management Information System

Job description

The post holder will work within North Yorkshire Council’s Active North Yorkshire team to provide excellent front-line services to leisure centre visitors. Either based at one site or multiple sites, the post holder will be line managed by the Duty Manager and/or other members of the Management Team. As the first point of contact for all visitors to the leisure centre, the role requires excellent customer care skills and co ordination of a range of administrative tasks whilst following North Yorkshire Council’s policies and procedures at all times.

• Confidently operate the telephone system and positively respond to customer queries, e-mails and social media messages.
• Follow Leisure Centre Safety Operating Procedures (CSOP’s) and control the safety of all customers within the centre, including assigned tasks in emergency and evacuation situations.
• Ensure that the reception area is safe, clean and welcoming by carrying out general cleaning and housekeeping duties.
• Practice and promote effective communications. Keep updated on changes to systems and processes through e-mails, bulletins, team meetings and direct instruction from the leisure centre management team.
• Be responsible for the taking of monies and issuing of receipts in accordance with approved fees and charges and operational procedures.
• Ensure that all financial transactions are reconciled following the centres cashing up procedures.
• Contribute to service improvements of leisure services and assist in the development of a customer focused culture within the council. Act as a trainer for receptionists new of the job.
• Deal with customer complaints, ensuring diplomacy to sensitive matters and promptly advise line manager of any problems which may affect the ability of the centre to provide a high-quality service.
• Wear staff issued uniform and always ensure professional appearance whilst at work.
• Carry out sales tours of the facility and follow up membership enquiries in line with the centre’s sales process:
• Co-ordinate sales appointments and attend regular sales training as required.
• Complete the sale/signup of new/returning members.
• Have excellent knowledge of all membership products, including details of promotional offers and sales targets.
• To carry out other duties relevant to and commensurate with the pay grade of the post.
• Verify and store documents, keep records and organise filing, in line with the centres quality record system and fulfil administrative duties as directed.
• Have detailed understanding, knowledge, application of and maintain the management information system.
• Exercise proper integrity in respect of confidential matters and personal information at all times following the centres policies relating to GDPR related to the duties of the post

Key Documents

Job Description

Total Rewards brochure

Key Dates

Closing Date: 19 October 2026

Interview Date W/C 26th of October 2026

Venue for Interview Tadcaster Leisure & Wellbeing Hub