Guest Services & Booking Coordinator (Part-Time)

East Riding of Yorkshire Council; Hornsea; À distance; GBP 8 000 - 10 000; Temps partiel

Résumé du poste

East Riding Leisure Hornsea is looking for a friendly receptionist to join our front desk team. This part-time role is 15.38 hours per week on a two-week rota, including early mornings, evenings and weekends.

You will be the welcoming face of the centre, delivering excellent customer service and supporting bookings and memberships. As part of a busy team you will handle inquiries in person, by phone and email, process payments and keep accurate records using the BEARS booking system,

Qualifications

• Friendly, enthusiastic and customer focused.
• Experience in frontline reception or customer service is preferred.

Responsabilités

• Greeting customers and visitors in a professional and welcoming manner.
• Managing bookings for activities, classes, swimming lessons and facilities using the BEARS booking system.
• Handling customer enquiries in person, by telephone and via email,
• Processing and promoting memberships and maintaining customer retention.
• Taking payments and cash handling duties.
• Maintaining accurate records and ensuring data is entered correctly

Connaissances

Customer service

Friendly demeanor

Description du poste

East Riding Leisure Hornsea is looking for a friendly receptionist to join our front desk team. This part-time role is 15.38 hours per week on a two-week rota, including early mornings, evenings and weekends.

You will be the welcoming face of the centre, delivering excellent customer service and supporting bookings and memberships. As part of a busy team you will handle inquiries in person, by phone and email, process payments and keep accurate records using the BEARS booking system,